Client Services Representative 2

IQVIA•Richmond, VA

About The Position

This position is responsible for the reconciliation of pharmaceutical sales representative’s drug sample inventory and resolution of variances. It also involves providing excellent customer service to pharmaceutical sales representatives, clients, and vendors. IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. The company aims to create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Requirements

Strong analytical, organizational, and problem-solving skills
Experience sorting, manipulating, reviewing, and presenting data
Precise attention to detail
Ability to communicate effectively (written and oral)
Proficient knowledge of computer capabilities and PC applications such as Excel, Word, and Outlook
Ability to work independently and within a team environment
Excellent interpersonal and customer service skills
Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines
Two+ years related work experience
Proficient with PC applications such as Microsoft Suite

Nice To Haves

Bachelor's degree preferred
Experience in the pharmaceutical industry preferred

Responsibilities

Research and subsequent resolution of sales representative’s transactional discrepancies (to include returns, disbursements, shipments, transfers)
Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances
Present a written analysis including system generated report(s) to manager and/or client
Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation
Provides support to team members