Client Services Project Manager- Dental Industry

MyHR Partner, Inc•Pepper Pike, OH

4d•$65,000 - $70,000•Remote

About The Position

Five Lakes Dental Practice Solutions is hiring a Client Services Project Manager to act as a liaison between clients and Account Managers, ensuring that multi-phase projects remain on schedule. The company will provide full training, so success hinges on strong organizational skills, follow-through, and the ability to keep projects moving forward, rather than extensive dental insurance knowledge. The Account Managers will maintain client relationships, while the Project Manager will oversee execution. For services such as insurance credentialing, PPO analysis, and contract negotiation, the Project Manager will be the primary day-to-day contact, responsible for managing timelines, coordinating resources, tracking progress, leading meetings, and ensuring accurate, timely delivery. While the Account Manager will remain involved in strategy and escalations, the Project Manager will be the main point of contact for active project work. This role is ideal for individuals who excel at managing complex tasks and holding others accountable, even if they don't fit the traditional Project Manager profile. This is a fully remote position, typically requiring 40 hours per week, with flexible working hours between 8:30 AM and 7:00 PM EST to accommodate various time zones.

Requirements

1-3 years of demonstrated ability in managing multiple projects simultaneously, independently, and under shifting deadlines
Experience using project management or CRM software (Smartsheet, Asana, Monday.com, Salesforce, HubSpot, or similar)
Strong verbal communication skills and being comfortable leading client calls, having direct conversations, and keeping people accountable in a professional, relationship-first way
Proficiency in Microsoft Excel
Self-starter mindset- you own your work and your outcomes, and you don't wait to be told what to do
Adaptability- you're okay operating in environments where not every process is fully documented yet, and you see that as an opportunity rather than a problem

Nice To Haves

Background in healthcare, dental, insurance, or credentialing
Bachelor's degree in Project Management, Communications, or a related field

Responsibilities

Manage a portfolio of client projects from kickoff to completion including credentialing, PPO management and analysis, TIN changes, and contract negotiations
Serve as the primary point of contact for your clients, providing bi-weekly (or weekly) project status updates and leading kickoff and milestone meetings
Coordinate cross-functionally with Account Managers to ensure every project has what it needs to move forward (and speak up when it doesn't)
Track project activities, timelines, and deliverables in Zoho Projects
Communicate clearly and professionally via phone, email, and video with clients who range from office managers to executive leadership teams
Use Excel to organize data and support client-specific reporting needs