Sr. Client Services Project Manager(eCOA)

IQVIA•Durham, NC

1d•Remote

About The Position

Join our eCOA US Client Services Team, a high-performing group currently supporting 80+ active projects, and play a key role in ensuring high-quality delivery, operational excellence, and client satisfaction. This is a compelling opportunity for an experienced client services or project delivery professional seeking a more autonomous, project-management-focused role within a fast-paced, collaborative environment. As a Client Services Project Manager, you will own delivery of moderately complex eCOA projects, managing scope, timelines, risks, and stakeholder relationships while ensuring compliance with IQVIA standards and delivery success metrics. You will act as a trusted point of contact for both internal teams and clients and contribute to forecasting, resourcing, and continuous improvement initiatives across the portfolio.

Requirements

4-5 years of experience in project management, client services, or systems delivery environments (healthcare, clinical technology, or regulated industries preferred).
Bachelor’s degree in Computer Science, Information Systems, Life Sciences, or a related field; or equivalent relevant experience.
Proven ability to manage multiple concurrent projects in a deadline-driven, client-facing environment.
Strong technical and commercial acumen, with the ability to translate business requirements into actionable delivery plans.
Demonstrated experience managing stakeholders across cross-functional teams.
Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
Strong organizational, analytical, and problem-solving skills with a proactive, detail-oriented approach.

Nice To Haves

Experience supporting eCOA, clinical technologies, or life sciences platforms.
Familiarity with validated systems and regulated delivery environments (e.g., GxP).
Prior experience acting as a project lead or workstream owner.

Responsibilities

Independently manage and validate project scope, plans, timelines, and deliverables for moderately complex client projects.
Own end-to-end project delivery, including scope management, milestone tracking, risk mitigation, issue resolution, and cost control.
Identify, assess, and proactively manage project risks, escalating and communicating impacts to stakeholders as appropriate.
Serve as a primary client-facing contact, executing technical and operational project communication plans.
Evaluate and manage change requests, assess downstream impacts, and support client and organizational change-management efforts.
Monitor project performance against defined KPIs and success metrics, recommending and implementing process improvements.
Deliver project status reporting, guidance, and operational metrics to leadership and cross-functional partners.
Support resource planning and forecasting activities, ensuring efficient utilization across the project portfolio.
Provide informal leadership, mentoring, or guidance to junior team members and contribute to best-practice sharing across Client Services.