Sr. Client Services Project Manager(eCOA)
About The Position
Join our eCOA US Client Services Team, a high-performing group currently supporting 80+ active projects, and play a key role in ensuring high-quality delivery, operational excellence, and client satisfaction. This is a compelling opportunity for an experienced client services or project delivery professional seeking a more autonomous, project-management-focused role within a fast-paced, collaborative environment. As a Client Services Project Manager, you will own delivery of moderately complex eCOA projects, managing scope, timelines, risks, and stakeholder relationships while ensuring compliance with IQVIA standards and delivery success metrics. You will act as a trusted point of contact for both internal teams and clients and contribute to forecasting, resourcing, and continuous improvement initiatives across the portfolio. IQVIA is a global leader in advanced analytics, technology solutions, and clinical research, dedicated to transforming healthcare and accelerating innovation. You’ll join a collaborative team where delivery excellence, professional growth, and meaningful impact are core to how we work. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.
Requirements
- 4-5 years of experience in project management, client services, or systems delivery environments (healthcare, clinical technology, or regulated industries preferred).
- Bachelor’s degree in Computer Science, Information Systems, Life Sciences, or a related field; or equivalent relevant experience.
- Proven ability to manage multiple concurrent projects in a deadline-driven, client-facing environment.
- Strong technical and commercial acumen, with the ability to translate business requirements into actionable delivery plans.
- Demonstrated experience managing stakeholders across cross-functional teams.
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
- Strong organizational, analytical, and problem-solving skills with a proactive, detail-oriented approach.
Nice To Haves
- Experience supporting eCOA, clinical technologies, or life sciences platforms.
- Familiarity with validated systems and regulated delivery environments (e.g., GxP).
- Prior experience acting as a project lead or workstream owner.
Responsibilities
- Independently manage and validate project scope, plans, timelines, and deliverables for moderately complex client projects.
- Own end-to-end project delivery, including scope management, milestone tracking, risk mitigation, issue resolution, and cost control.
- Identify, assess, and proactively manage project risks, escalating and communicating impacts to stakeholders as appropriate.
- Serve as a primary client-facing contact, executing technical and operational project communication plans.
- Evaluate and manage change requests, assess downstream impacts, and support client and organizational change-management efforts.
- Monitor project performance against defined KPIs and success metrics, recommending and implementing process improvements.
- Deliver project status reporting, guidance, and operational metrics to leadership and cross-functional partners.
- Support resource planning and forecasting activities, ensuring efficient utilization across the project portfolio.
- Provide informal leadership, mentoring, or guidance to junior team members and contribute to best-practice sharing across Client Services.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
