Client Services, Project Coordinator

TransPerfect•Washington DC, MD

1d•Hybrid

About The Position

We are seeking goal-oriented, organized, energetic and talented individuals who have a passion for problem-solving. With primary responsibilities in the areas of Project Management, Logistics, and Quality Assurance, the mission of the Client Services team is to retain and grow client relationships by orchestrating the entire project lifecycle and delivering a superior level of customer service.

Requirements

Minimum Bachelor’s degree or its equivalent
Flexibility to work rotating shifts on a weekly basis, including some weekends and evenings.
Superior written and spoken communication skills in English.
Strong attention to detail and an outgoing personality, with willingness to take initiative on new projects
Ability to work in a fast-paced and team-oriented environment; collaborating with numerous teams across multiple departments, all with the goal of providing exceptional client service and delivering a superior product to all clients at all times.
Willingness to work under pressure, juggling multiple projects and deadlines simultaneously, all while remaining calm, collected, and professional.
Desire to build external relationships with clients, and internal relationships with peers/coworkers from other departments

Nice To Haves

Creative thinker – You are curious and unafraid to ask questions
Hard worker – You are industrious and diligent in everything you do
Innovator – You are willing to initiate changes and introduce new ideas

Responsibilities

Respond to client requests for new project initiatives, by closely monitoring external and internal email correspondence.
Collaborate with various members of the production, tech and sales teams to assess the scope of work and produce cost estimates.
Frame project instructions, specifications and deadlines within our internal job-tracking system.
Serve as the primary point of contact for clients and third party vendors.
Manage client relationships and set expectations in increasingly narrow timeframes.
Oversee full project lifecycle; monitor and communicate project progress; ensure strict adherence to deadlines, protocols and budgets and ultimately produce high quality deliverables.
Experienced candidates will be called upon to provide training and guidance on best practices to support process improvement and optimization and to aid in scoping and developing technical solutions.
Perform other special projects or duties when required.