Client Services Operations Support Representative II

Performant•Lathrop, CA

3h•Hybrid

About The Position

The Client Services Operations Support Representative II is responsible for providing basic clerical support for Collections/Recovery Services all the while focused on efficient processing of high-volume transaction-oriented assignments, including copying, filing, processing documents and mail, performing basic data entry into collection system, answering in-bound client calls, and operating general office equipment.

Requirements

Ability to perform basic tasks in Microsoft Excel and Word programs independently and some intermediate activities with some assistance, and solid independent use of general office equipment.
Good problem-solving skills.
Good communication skills (written and verbal).
Demonstrated solid use of existing client systems independently or has demonstrated ability to quickly adapt to new programs and systems.
Regularly interacts with team members and builds effective working relationships with internal/external clients.
Fast and accurate typing and 10-key skills.
Basic math skills are needed to calculate numbers and percentages.
Demonstrated timely follow-up skills, ability to multi-task and handle busy phone lines with daily workload.
Very detail oriented and highly organized.
Ability to prioritize daily workloads and meet daily deadlines.
Strong, demonstrated customer service skills.
High school diploma or GED is required.
Minimum of 2 years relevant office clerical support experience required.
Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions).
Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.
Must not appear on any state/federal debarment or exclusion lists.
Must complete the Machinify Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.

Responsibilities

Applies knowledge of company and client specific terminology, requirements and process/procedures to complete work.
Follows defined procedures to complete routine tasks.
Recognizes when deviation from standard processes and may make simple adaptations to support change according to requirements.
Uses own judgement in choosing proper procedures to follow based on established guidelines.
Decisions are occasional and are subject to review by senior staff and management.
Refers non-standard inquiries/problems to higher level staff.
Works under general supervision.
Other duties as assigned to support business needs.