Client Services Operations Support Representative II

Performant Corp•Lathrop, CA

6d•$19 - $21•Remote

About The Position

The Client Services Operations Support Representative II is responsible for providing basic clerical support for Collections/Recovery Services all the while focused on efficient processing of high-volume transaction-oriented assignments, including copying, filing, processing documents and mail, performing basic data entry into collection system, answering in-bound client calls, and operating general office equipment. Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify’s AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We’re reshaping healthcare payment through seamless intelligence. Machinify is a remote-first employer, meaning the majority of our opportunities will be fully remote. However, we do offer some on-site and hybrid opportunities for roles which may require it, or for those who may prefer an in-person role, and those opportunities will be identified in their respective posting details. Whether working remote, hybrid or on-site full-time, we know you will find Machinify to be a collaborative organization and we’re sure you’ll feel at home here!

Requirements

Ability to perform basic tasks in Microsoft Excel and Word programs independently and some intermediate activities with some assistance, and solid independent use of general office equipment.
Good problem-solving skills.
Good communication skills (written and verbal).
Demonstrated solid use of existing client systems independently or has demonstrated ability to quickly adapt to new programs and systems.
Regularly interacts with team members and builds effective working relationships with internal/external clients.
Fast and accurate typing and 10-key skills.
Basic math skills are needed to calculate numbers and percentages.
Demonstrated timely follow-up skills, ability to multi-task and handle busy phone lines with daily workload.
Very detail oriented and highly organized.
Ability to prioritize daily workloads and meet daily deadlines.
Strong, demonstrated customer service skills.
High school diploma or GED is required.
Minimum of 2 years relevant office clerical support experience required.
Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions).
Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.
Must not appear on any state/federal debarment or exclusion lists.
Must complete the Machinify Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.

Responsibilities

Applies knowledge of company and client specific terminology, requirements and process/procedures to complete work.
Follows defined procedures to complete routine tasks.
Recognizes when deviation from standard processes and may make simple adaptations to support change according to requirements.
Uses own judgement in choosing proper procedures to follow based on established guidelines.
Decisions are occasional and are subject to review by senior staff and management.
Refers non-standard inquiries/problems to higher level staff.
Works under general supervision.
Other duties as assigned to support business needs.