Client Services Manager, IDD Services
BAYADA Home Health Care•Monroeville, PA
•Onsite
About The Position
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Monroeville, PA Habilitation Office. This position offers an excellent opportunity for individuals who are passionate about serving others and advancing their careers in healthcare operations and leadership. As a Client Services Manager, you will play a key role in managing client services, supporting field staff, building community partnerships, and contributing to the growth and success of the office.
Requirements
- Bachelor's degree required
- Proficiency with computer systems and electronic medical records (EMR)
- Excellent communication, organizational, and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Demonstrated success in achieving goals and taking on increasing levels of responsibility
- Strong desire for career growth and advancement
Nice To Haves
- Experience working with the Intellectual and Developmental Disabilities (I/DD) population strongly preferred
- Prior healthcare, medical office, home care, or human services experience preferred
- Previous supervisory or leadership experience is a plus
Responsibilities
- Deliver exceptional customer service and ensure high-quality client care and support services
- Coordinate client services and manage emergent staffing and scheduling needs
- Manage and grow an assigned caseload through proactive relationship-building and service excellence
- Develop strong partnerships with clients, families, referral sources, payors, and community organizations
- Foster collaborative and communicative relationships with field and office staff
- Monitor key operational and financial performance metrics to support office success
- Partner with Clinical Managers to provide guidance, supervision, and support to field employees
- Support employee engagement, retention, and overall service quality
- Contribute to office growth initiatives and business development efforts
Benefits
- Competitive salary
- Comprehensive medical, dental, prescription, and vision coverage
- Paid time off and paid holidays
- Tuition reimbursement opportunities
- 401(k) with company match
- Ongoing training and professional development
- Advancement opportunities within a growing organization
- Supportive team environment focused on employee success
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
