Client Services Manager, IDD Services
About The Position
Client Services Manager – Habilitation Services BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Monroeville, PA Habilitation Office. Are you looking for a rewarding career opportunity where you can make a meaningful impact while growing professionally? At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. We are seeking a motivated and relationship-driven professional to join our team and help coordinate high-quality services for individuals receiving habilitation and community-based support. As a Client Services Manager, you will play a key role in managing client services, supporting field staff, building community partnerships, and contributing to the growth and success of the office. This position offers an excellent opportunity for individuals who are passionate about serving others and advancing their careers in healthcare operations and leadership.
Requirements
- Bachelor's degree required
- Proficiency with computer systems and electronic medical records (EMR)
- Excellent communication, organizational, and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Experience working with the Intellectual and Developmental Disabilities (I/DD) population strongly preferred
- Prior healthcare, medical office, home care, or human services experience preferred
- Previous supervisory or leadership experience is a plus
- Demonstrated success in achieving goals and taking on increasing levels of responsibility
- Strong desire for career growth and advancement
Responsibilities
- Deliver exceptional customer service and ensure high-quality client care and support services
- Coordinate client services and manage emergent staffing and scheduling needs
- Manage and grow an assigned caseload through proactive relationship-building and service excellence
- Develop strong partnerships with clients, families, referral sources, payors, and community organizations
- Foster collaborative and communicative relationships with field and office staff
- Monitor key operational and financial performance metrics to support office success
- Partner with Clinical Managers to provide guidance, supervision, and support to field employees
- Support employee engagement, retention, and overall service quality
- Contribute to office growth initiatives and business development efforts
Benefits
- Competitive salary
- Comprehensive medical, dental, prescription, and vision coverage
- Paid time off and paid holidays
- Tuition reimbursement opportunities
- 401(k) with company match
- Ongoing training and professional development
- Advancement opportunities within a growing organization
- Supportive team environment focused on employee success
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
