Client Services Manager, Home Health

BAYADA Home Health Care • Honolulu, HI

5d • Onsite

About The Position

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Medicare-certified Oahu Visits Home Health Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Build your career with a purpose!
Client Services Manager – Home Health
Location: Honolulu, Hawaii (Oahu Visits office)
Job Type: Full-time
Compensation: $50,000 annually, plus incentives
Make a meaningful difference in the lives of others
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that clients and their families deserve home health care delivered with compassion, excellence, and reliability.
As a Client Services Manager with BAYADA’s Oahu Visits office, you will help coordinate Medicare-certified home health services for adults and seniors throughout Honolulu County. You will build trusted relationships with clients, families, referral sources, payors, and field clinicians while helping a caring, professional team deliver an exceptional experience from referral through ongoing care.

Requirements

• Bachelor’s degree from an accredited college or university or equivalent healthcare experience
• Demonstrated record of strong interpersonal and communication skills
• Demonstrated record of goal achievement and successfully taking on increasing responsibility
• Prior supervisory experience
• Comfort using computers and technology to document, communicate, schedule, and manage information
• Ability to read, write, and communicate effectively in English
• Successful completion of required pre-employment screening and assessment processes

Nice To Haves

• Prior healthcare, home care, Medicare, client services, scheduling, or recruiting experience preferred
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
• Sound judgment, follow-through, and a strong sense of urgency

Responsibilities

• Develop and manage a caseload of home health clients while providing responsive, relationship-centered service
• Build long-term relationships with clients, families, referral sources, payors, community organizations, physicians, case managers, and BAYADA team members
• Respond to service inquiries, explain BAYADA services, and establish clear service expectations, billing arrangements, and methods for resolving concerns
• Coordinate insurance confirmation and authorization activities with internal BAYADA teams, third-party payors, clients, and clinical leaders
• Schedule appropriate field employees based on client needs, clinician competency, and availability
• Follow up after services begin and throughout the client relationship to promote continuity, reliability, and satisfaction
• Serve as a central point of contact for questions related to services, scheduling, billing, and coordination of care
• Facilitate communication among clients, families, clinicians, physicians, case managers, and office staff
• Document and follow up on client and employee incidents, complaints, and service-related interactions
• Support accurate and timely payroll and billing processes for the caseload
• Monitor caseload activity and key measures, including admissions, Medicare mix, referrals, service utilization, and rejected referrals
• Provide administrative supervision and support to field employees in partnership with clinical leadership
• Participate in employee recognition, retention, recruitment, interviewing, and onboarding activities
• Assist with callouts, last-minute service requests, office operations, meetings, and performance improvement initiatives
• Maintain current knowledge of BAYADA policies, home health regulations, payor requirements, and industry practices

Benefits

• Weekly pay
• Medical
• Dental
• Vision
• Paid time off
• Paid holidays
• Employer-paid life insurance
• 401(k) with company match
• Direct deposit
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level