Client Services Manager, Home Health

BAYADA Home Health Care•Honolulu, HI

4d•Onsite

About The Position

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Medicare-certified Oahu Visits Home Health Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients. Build your career with a purpose! As a Client Services Manager with BAYADA’s Oahu Visits office, you will help coordinate Medicare-certified home health services for adults and seniors throughout Honolulu County. You will build trusted relationships with clients, families, referral sources, payors, and field clinicians while helping a caring, professional team deliver an exceptional experience from referral through ongoing care.

Requirements

Bachelor’s degree from an accredited college or university or equivalent healthcare experience
Demonstrated record of strong interpersonal and communication skills
Demonstrated record of goal achievement and successfully taking on increasing responsibility
Prior supervisory experience
Sound judgment, follow-through, and a strong sense of urgency
Comfort using computers and technology to document, communicate, schedule, and manage information
Ability to read, write, and communicate effectively in English
Successful completion of required pre-employment screening and assessment processes

Nice To Haves

Prior healthcare, home care, Medicare, client services, scheduling, or recruiting experience preferred
Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment

Responsibilities

Develop and manage a caseload of home health clients while providing responsive, relationship-centered service
Build long-term relationships with clients, families, referral sources, payors, community organizations, physicians, case managers, and BAYADA team members
Respond to service inquiries, explain BAYADA services, and establish clear service expectations, billing arrangements, and methods for resolving concerns
Coordinate insurance confirmation and authorization activities with internal BAYADA teams, third-party payors, clients, and clinical leaders
Schedule appropriate field employees based on client needs, clinician competency, and availability
Follow up after services begin and throughout the client relationship to promote continuity, reliability, and satisfaction
Serve as a central point of contact for questions related to services, scheduling, billing, and coordination of care
Facilitate communication among clients, families, clinicians, physicians, case managers, and office staff
Document and follow up on client and employee incidents, complaints, and service-related interactions
Support accurate and timely payroll and billing processes for the caseload
Monitor caseload activity and key measures, including admissions, Medicare mix, referrals, service utilization, and rejected referrals
Provide administrative supervision and support to field employees in partnership with clinical leadership
Participate in employee recognition, retention, recruitment, interviewing, and onboarding activities
Assist with callouts, last-minute service requests, office operations, meetings, and performance improvement initiatives
Maintain current knowledge of BAYADA policies, home health regulations, payor requirements, and industry practices