Client Services Manager

Team Builder Recruiting • Lancaster, PA

22h • Onsite

About The Position

Home Instead provides personalized in-home services for aging adults, specializing in personal care, Alzheimer's and dementia support, hospice, and 24-hour assistance. Our mission is to help families flourish forever, understanding that life happens. We are committed to supporting our clients and staff with a strong focus on self-care. As a faith-based, family-oriented company, we foster a culture where we value and support our team, enabling them to deliver the best possible service to our clients.

We seek a Client Services Manager to lead and manage the client services team to meet our operational goals. In this role, you will uphold Home Instead's core values in every interaction while developing and maintaining a measurable Quality Assurance (QA) program to ensure our clients' trust and satisfaction. If you're a strong leader passionate about delivering exceptional client care, we'd love to hear from you!

Requirements

• 2 years of previous leadership, customer service, office management, or administrative experience preferred
• Minimum of a high school diploma (further education preferred)
• Must have a valid driver's license
• Proficiency in Excel and Word is preferred.
• Able to lift 25 lbs.
• Must possess a valid driver's license with a clean driving record.

Nice To Haves

• further education preferred

Responsibilities

• Lead a dedicated team to deliver exceptional in-home care while fostering strong relationships with clients, families, and referral sources in a collaborative environment.
• Coordinate care plans, ensuring smooth transitions, quality service, and effective communication with clients, families, and care professionals.
• Oversee training for specialized care, provide training in care pro meetings, and maintain clear communication across teams.
• Maintain accurate client records, including documentation of visits, and ensure adherence to company policies.
• Develop & implement schedules with Lead Care Pros to meet goals and operational service hours.
• Build relationships with referral sources to drive operational goals.
• Resolve client concerns by collaborating with families on service plans, developing creative solutions for client-related issues, and identifying opportunities to grow the business.
• Support service consultations and care planning for potential clients.

Benefits

• $50k-60k/year – DOE
• Health Insurance
• Generous PTO
• 9 Paid Holidays
• Employee Referral Program
• Bonus Plan
• A passionate team dedicated to making a positive impact on people's lives while providing high-quality care for aging adults
• A family-oriented, faith-based company that not only focuses on the well-being of its clients but also ensures a supportive, caring environment for its team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED