Client Services Manager

BAYADA Home Health Care • Allentown, PA

10d • Onsite

About The Position

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Allentown Senior Living Office. As a Client Services Manager, you'll play a key role in coordinating high-quality home care, supporting field staff, and helping grow the success of our office. At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability.

Requirements

• Bachelor's degree required.
• Strong computer and organizational skills.
• Excellent communication and interpersonal skills.
• Ambition to grow and advance within BAYADA.

Nice To Haves

• Prior healthcare, medical office, home care, or home health experience preferred.
• Knowledge of Medicare and OASIS is a plus.
• Previous supervisory or leadership experience preferred.
• Demonstrated success achieving goals and taking on increasing responsibility.

Responsibilities

• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow an assigned caseload.
• Build lasting relationships with clients, families, referral sources, payors, and senior living communities.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to support and supervise field employees.
• Build strong, collaborative relationships with office and field teams.
• Monitor key business and operational metrics, including admissions, Medicare utilization, and referral outcomes.
• Support the overall growth and success of the Allentown Senior Living office.

Benefits

• Competitive salary
• Medical, dental, prescription, and vision insurance
• Paid holidays, vacation, and sick time
• Tuition reimbursement
• Employer-paid life insurance
• 401(k) with company match
• Employee Assistance Program
• Direct deposit
• Career advancement and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level