Client Services Manager

Digible•Englewood, CO

11d•$95,000 - $125,000•Remote

About The Position

The Client Services Manager is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards. Company Overview Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. About Digible At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible. We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible. Digible’s Core Values: Humility Authenticity Focus Happiness Curiosity Digible’s Purpose To be a role model for employee culture and a catalyst for progressive change.

Requirements

6+ years of relevant experience in a customer facing role
2+ years of digital agency experience
1 - 3 years of leading high performing teams
Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.

Nice To Haves

Multifamily/Senior Living/Student Housing Experience a strong plus

Responsibilities

Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accounts
Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback.
Oversee team operations and manage to key performance metrics
Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence
Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation.
Work selflessly with other departments to provide the best client experiences
Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department.
Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives.