Client Services Manager

Gallagher • Rolling Meadows, IL

3d • Hybrid

About The Position

Manages a diverse book of clients, serving as the primary point of contact while delivering high‑quality service, building strong relationships, and driving solutions to meet client needs across industries. Leverages data, project management, and communication skills to lead meetings, support renewals, identify trends, and confidently present insights while operating with minimal supervision and reinforcing the value of GB services.

Requirements

• Bachelor's degree and 3 years related experience.
• Insurance license required.
• Solid understanding of risk, insurance, and claims.
• Proficient in Excel and PowerPoint.
• Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action.
• Navigates nearly all sensitive situations with poise and confidence.
• Confident when communicating, often gets point across.
• Prioritizes work effectively.
• Can assess information (data, trends) and quickly identify the salient points for further investigation or discussion with client.
• Understands drivers of risk, key individuals within the company and industry/competitor developments.
• Can discuss client's business beyond claims.
• Robust understanding of risk, insurance and claim industry information and trends.
• Knows what to look for and why in given industry.
• Creates positive team environment for others, including adjuster team members.

Nice To Haves

• Strong working knowledge of GB products and services.
• Has completed training and/or certification courses to demonstrate knowledge in these areas.
• Able to travel approximately 30% - 35%.
• Industry designations highly preferred.

Responsibilities

• Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients.
• Primarily focused on delivering exceptional service to all clients within book.
• Solves common issues, identifies client concerns/opportunities and drives solutions with limited guidance.
• Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common client service (e.g., banking, reports, etc.) providing leverage to his/her manager.
• Develops client trust and confidence.
• Renews own accounts of low to moderate complexity with limited assistance.
• Organizes and leads effective group meetings on behalf of client (claims reviews).
• Facilitates discussions effectively, selling value of AJG services.
• Perceived as critical link between client, management and claims operations.
• Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics.
• Obtains data through internal tools and manipulates to identify trends and meaningful information for clients.
• Executes and presents analysis results proficiently.
• Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed.
• Stays current on company and industry developments.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level