Client Services Manager - Nottingham Advisors (On-Site)

Community Financial System, Inc. • Buffalo, NY

5h • Onsite

About The Position

The Client Service Manager (CSM) serves as the primary operational and relationship support contact for clients and advisors. This role ensures an exceptional client experience by coordinating account servicing, onboarding, compliance documentation, and ongoing administrative support while partnering closely with Financial Advisors and Portfolio Managers.
The ideal candidate is detail-oriented, proactive, and highly client-focused, with experience in wealth management or financial services.

Requirements

• 3–7 years experience in RIA, wealth management, or brokerage firm
• Strong knowledge of custodial platforms and account paperwork
• Familiarity with CRM systems (Redtail, Salesforce, Wealthbox)
• Excellent organizational and communication skills
• High attention to detail

Nice To Haves

• Series 65 or willingness to obtain
• Bachelor’s degree in Finance, Business, or related field
• Experience supporting high-net-worth or retirement-income clients
• Working knowledge of financial planning software (eMoney, MoneyGuidePro)

Responsibilities

• Serve as day-to-day contact for client service requests
• Facilitate account openings, transfers (ACATs), and asset movements
• Coordinate meeting preparation and follow-up
• Maintain accurate client records in CRM
• Assist in client onboarding and periodic reviews
• Prepare and process new account paperwork
• Monitor account documentation for compliance completeness
• Coordinate with custodians (e.g., Schwab, Fidelity, Pershing)
• Track money movements and ensure timely execution
• Support tax document delivery and reporting inquiries
• Prepare performance reports and portfolio summaries
• Assist with proposal generation and financial planning coordination
• Support trading operations as needed
• Help implement planning-driven portfolio changes
• Ensure adherence to SEC/State RIA regulations
• Maintain documentation standards
• Support audit and compliance reviews
• Monitor suitability and client profile updates
• Identify workflow efficiencies
• Maintain standardized service procedures
• Participate in system upgrades and CRM optimization

Benefits

• 11 paid holidays
• paid vacation
• Medical, Vision & Dental insurance
• 401K with generous match
• Pension
• Tuition Reimbursement
• Banking discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level