Client Services Manager - Employee Health & Benefits

Marsh • Schaumburg, IL

1d • $92,400 - $172,100 • Hybrid

About The Position

As our Client Services Manager on the Employee Health & Benefits team, you’ll lead and inspire a service team to deliver exceptional client service. You’ll help team members find creative and efficient solutions, coach producers and account executives on developing and maintaining productive working relationships with service team members, and drive consistent execution of our client service platform. You’ll also play a key role in setting team goals, supporting projects to improve operations, and fostering a collaborative and innovative team environment.

Requirements

• 3+ years of experience as an Account Manager or in a similar role within mid-market Employee Benefits at an insurance brokerage
• Proven experience in people management, with a strong ability to onboard new colleagues, deliver consistent feedback and support professional growth
• Strong ability to lead and develop a team to deliver outstanding client service
• Experience working with client service platforms and driving process improvements
• Excellent communication and coaching skills to build productive relationships internally and externally

Nice To Haves

• Life & Health license preferred, or the ability to obtain upon hire
• BA/BS in business, management, or related field
• GBA, CEBS, VBS or other professional insurance designation related to Benefits

Responsibilities

• Lead and inspire a service team to deliver exceptional client service.
• Help team members find creative and efficient solutions.
• Coach producers and account executives on developing and maintaining productive working relationships with service team members.
• Drive consistent execution of our client service platform.
• Set team goals.
• Support projects to improve operations.
• Foster a collaborative and innovative team environment.

Benefits

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office, based on your discretion and schedule
• 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• Nitro cold brew coffee and sparkling water
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree