Experts, service-conseil | Client Services Experts

Bloom • Montreal, QC

40d • Hybrid

About The Position

At Bloom, we never close the door on exceptional talent. Whether you’re a client services leader, a strategic thinker with a strong customer focus, or a seasoned agency professional, we want to hear from you.
If you lead complex mandates, build strong client relationships, and are driven to make a real business impact, there may be a place for you here — even if the perfect role isn’t currently posted.

What we’re looking for (Expert profile)
We’re looking for client services leaders who act as true business partners to their clients and as key pillars within their teams.
Strong agency experience :You’ve held roles such as Account Supervisor, Account Director, Client Advisor, Product Owner/Lead, or Project Manager, and are comfortable managing accounts of varying sizes with multiple stakeholders, both internally and externally.
Strategic mindset & business impact: You go beyond project management — you understand client challenges, challenge briefs when needed, and actively contribute to account growth.
Client excellence: You build long-term, trust-based relationships, confidently navigate complex conversations, and are recognized for your ability to influence and advise.
Leadership & collaboration: You mobilize internal teams, provide clear direction, and ensure aligned execution, while acting as a trusted point of contact for clients.
Rigor & autonomy: You are structured, proactive, and able to manage multiple projects simultaneously with a high level of quality and attention to detail. Project management remains a core part of your day-to-day.

Requirements

• Experience in roles such as Account Supervisor, Account Director, Client Advisor, Product Owner/Lead, or Project Manager
• Comfortable managing accounts of varying sizes with multiple stakeholders, both internally and externally
• Understanding of client challenges
• Ability to challenge briefs when needed
• Contribution to account growth
• Ability to build long-term, trust-based relationships
• Ability to confidently navigate complex conversations
• Ability to influence and advise
• Ability to mobilize internal teams
• Ability to provide clear direction
• Ability to ensure aligned execution
• Acting as a trusted point of contact for clients
• Structured and proactive
• Able to manage multiple projects simultaneously with a high level of quality and attention to detail
• Project management skills

Benefits

• 4.5-day work week (we finish at 1pm on Fridays!)
• Flexible hours (8–4, 9–5, or 10–6)
• Hybrid model — 3 days per week in office (Pointe-Saint-Charles) + remote work, with the possibility to work outside of Canada for a set period each year
• 3 weeks of vacation + 5 flexible days + office closure between Christmas and New Year’s
• Comprehensive insurance (health, medical, vision, dental)
• Telemedicine access
• Retirement savings plan (RRSP/DPSP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees