Client Services Coordinator

Saddle Creek • Fort Worth, TX

4d

About The Position

The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers question, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.

Requirements

• Associates’ Degree preferred
• High School Diploma or GED required.
• Must have at least six (6) months of experience in a customer service role.
• Excellent communication both verbally and in writing, especially through e-mail and over the phone
• Strong interpersonal skills
• Comfortable presenting in front of others
• Good problem solving and prioritizing skills
• Ability to effectively manage and resolve conflict
• Attention to detail to prepare and maintain accurate records and reports
• Ability to follow both written and verbal instructions
• Technology savvy
• Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
• Comfortable working in both office and warehouse environment with wide temperature ranges
• Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization.

Nice To Haves

• Experience with working with a warehouse management systems (WMS) is preferred.

Responsibilities

• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Support client relationship by becoming an extension of our client's business
• Build strong rapport with partners with managing relationships, setting expectation and status communication
• Assist clients with questions, offer solutions, researches issues and provides status updates
• Maintain client billing (creation and payment tracking)
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
• Proactively identify process improvements that enhance the Client experience and streamlines operations
• Develops service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Maintain current customer contracts accurately and in a confidential manner
• Develop and implement a cadence of meetings with clients
• Manages and coordinates client requested projects with the operation (Kitting, Receiving, etc.)
• Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors; Manages parcel requests and issues from carrier or client and escalates as needed
• Oversees CRM and dispatches tickets appropriately
• Supports new client implementations/enhancements as needed.

Benefits

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee-only premium as low as $5.90/week, $26/month with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees