Client Services Coordinator - Cancer

Private Health Management

6d•$60,000 - $65,000•Remote

About The Position

Join us at PHM as a Client Services Coordinator (CSC) and bring your healthcare expertise to the forefront. You'll play a vital role in assisting clients dealing with a variety of diagnoses, providing essential support and navigating complex healthcare systems. Your problem-solving skills and dedication to customer service will directly impact the lives of our clients, ensuring they receive the best care and outcomes possible. Working closely with clinicians and researchers, you'll be part of a dynamic team environment that combines innovation with compassionate care. This role offers a meaningful opportunity to make a difference in healthcare, where your contributions are valued every day.

Requirements

1+ Year of professional care coordination experience in a complex environment.
Concierge level customer service. You combine an unflappable professional presence with exceptional written and verbal communication skills.
The highest standards of ethics and personal integrity with a demonstrated capacity for discretion and for handling confidential information with care
High versatility. You thrive in a multitasking, ever evolving, fast paced role.
A positive, energetic, client-focused, can-do orientation always bringing innovative ideas, new perspectives, and a wealth of enthusiasm
Highly technologically adept.

Nice To Haves

Cancer experience highly desired.
College graduate strongly preferred (BA or BS)

Responsibilities

Proactively support and assess the clients’ care needs through direct communication, ensuring personalized and timely assistance.
Collaborate closely with clinicians and researchers as a vital member of the client's care team, leveraging PHM's resources to deliver optimal care solutions.
Kick off client engagements. From welcome email to a seamless registration completion, you’ll set the tone for each engagement.
Facilitate scheduling and billing support by collaborating with physician offices and coordinating services including concierge nursing and molecular profiling companies.
Take ownership of all details related to client meetings, ensuring comprehensive follow-up and completion of action items.
Partner with researchers to assess clinical trial eligibility and enrollment processes.