Client Services Coordinator

TGH Urgent Care powered by Fast Track•Apollo Beach, FL

3d•Onsite

About The Position

The Client Services Coordinator is a liaison between clients and our organization, ensuring smooth service delivery, accurate communication and timely resolution of client needs to create an exceptional client experience.

Requirements

Strong service focus with an ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, collaboration and partnerships, as well as ensuring positive patient, vendor and provider experiences
Effectively manages own time, conflicting priorities, self, composure, and professional development; self-motivated and self-starter with ability to work independently with limited supervision
Ability to work effectively in a fast-paced environment with demonstrated ability to juggle competing priorities and demands from a variety of individuals
Ability to work effectively with sensitive and confidential material and in sometimes emotionally challenging situations
Effectively act as a liaison between patients and Providers
Ability to follow established office routines and organizational policies
Intermediate Microsoft Office Suite skills
General knowledge of medical terminology and HIPAA

Nice To Haves

Associates degree in business, communications or related field preferred
Medical office experience preferred
Knowledge of EPIC (electronic medical records system) preferred

Responsibilities

Verify patient demographics and insurance benefits ensuring accuracy and eligibility to receive service
Generate daily reports in electronic medical records system ensuring work queues are processed timely
Schedule appointments for corporate clients
Maintain accurate and current electronic medical records
Answer inbound calls and initiate outbound calls professionally resolving questions on services, scheduling and appointment follow-ups, escalating complex issues as needed
Assist with additional duties as assigned