About The Position
The primary role of the Coordinator Client Services is for direct Client contact and overall coordination of the Client’s marketing requests, as assigned by the Manager Client Services or Directors Client Service. The Coordinator Client Services will be in continual communication with the Client through email, phone, meetings and in-person conversations to understand all details of their projects.
Requirements
- Appropriate education and/or experience may be substituted on an equivalent basis.
- Education: Bachelor’s degree in advertising, communication, marketing or related field required.
- Experience: Some experience in account coordination preferred
- Must be computer literate with proficiency in MS Word, Excel, PowerPoint, Outlook, and the ability to learn new computer systems
- Working knowledge of Adobe InDesign
- Strong verbal and written communication skills
- Ability to learn proprietary software
- Understanding of retail structure and operations
- Knowledge of direct mail strategies and program execution
- Knowledge of circular production, direct mail, collateral, and POS signage
- Strong organizational skills with attention to detail
- Effective time-management and prioritization skills
Responsibilities
- Responsible for day-to-day tactical execution of direct marketing campaigns, print, digital, and tactical communication with the client
- Assist in trafficking projects between Client Service, production, and creative personnel to seek proper approvals
- Develop and manage project timelines and task lists
- Assume responsibility for basic administrative duties for each project
- Coordinate and work on multiple projects simultaneously
- Collect project specifications from the Client and accurately communicate those specifications to internal and external departments
- Help proofread creative material to ensure specifications match those estimated. Cross-check for any errors. Attention to detail is critical to ensure all work completes the standard agency approval process before being reviewed by clients
- Review all estimates received from internal departments for accuracy
- Keep Manager aware of project status on a weekly basis
- Quickly learn how to use internal project tracking software to ensure that all internal parties and the client are meeting scheduled dates
- Communicate with the clients’ coordinators and on-site advertising specialists
- Attend meetings as directed by the Director or Manager of Client Services
- Assist in any other project assignments as approved through the Director or Manager Client Services
- Work with all support departments to execute the duties and requests of the Client Services team on behalf of their clients' objectives and support other agency activities on an as-needed basis
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
