Client Services Coordinator

Soma Global•Jackson, MS

About The Position

As a Client Services Coordinator, your role may include ongoing individual or group training, writing documentation, troubleshooting system issues and acting as the interface between the Agency and Kologik resources to answer questions and resolve issues.

Requirements

WINNING MINDSET – Hungry, driven, passionate, execution focus, committed, sense of urgency
COACHABLE CHANGE AGENTS – Fail quick and learn, continuous improvement, critical thinkers – question why, innovative
SERVANT LEADERS – When no one is looking, we do the right thing, teamwork, collaborative, not siloed, customer-centric
Exceptional and responsive customer service
Organized and detail oriented
Make the customers job easier
Set expectations properly for our customers
Stay on top of deadlines and progress
Excellent people and communication skills
Possess superior problem-solving skills
Think “outside the box”
Work with innovative, cutting-edge technologies and applications
Minimum two years' experience managing customer facing projects. Experience with SaaS projects highly desirable
Proficiency in all Microsoft Office applications
Sound technical knowledge
Organized
Works well with others
Open and receptive to feedback from team members, supervisors, and stakeholders
Can pass a background check
Tenacious
Self-starter
Self-motivated
Bachelor’s degree or equivalent experience required

Nice To Haves

Previous experience with a software company preferred
Proven experience working in an Implementation role preferred

Responsibilities

Participate in kickoff meetings to understand expectations, introduce team members and discuss timelines
Work directly with the agency to understand how they conducted business prior to Kologik and to work with the Agency to determine any differences in processes when transitioning to Kologik solutions
Attend regular meetings to communicate progress with stakeholders and other teammembers and to request updates and assistance if appropriate
Perform system configuration and new user setup
Document any issues in Kologik’s ticketing system
Work with Kologik team to resolve issues and communicate updates back to the Agency
Write documentation regarding the use of the system and how it differs from past processes
Conduct individual or group training on request Co py right 2 02 3 KO LOGIK ® 1/ 11/ 23 Pa ge 2
Attend Agency meetings as requested to capture requirements, provide updates and assist in adoption of the system
Provide system usage reports to management and recommend solutions to increase usage if desired by agency
Create and nurture relationships within the Agency at multiple levels
Act as the primary point-of-contact for the Agency and Kologik resources
Work on special customer projects as requested