Client Services Coordinator

The Corporation of the County of Lambton•Sarnia, ON

7d•Onsite

About The Position

Work independently and as a team member providing person-centered support that respond to tenants’ needs in an efficient, accountable and responsive manner in accordance with established policies and procedures.

Requirements

Two-year Community College Diploma in Social Services or equivalent
Experience in a social service agency setting required
Proven ability to learn, organize thought and employ a variety of solutions and strong interpersonal skills including good listening, verbal, and written communication.
Ability to use varied technology and software programs
A valid Ontario Driver’s Licence and use of a vehicle.

Nice To Haves

Experience in Property Management an asset

Responsibilities

Establish collaborative relationships with tenants that provide support through coaching, mediating and dispute resolution techniques.
Effectively manage and administer caseloads; provide person centred support, determine new and ongoing eligibility, complete onsite and offsite visits and respond to inquiries.
Monitor compliance and ensure decisions are compliant with all relevant legislation, local policies and other related regulations and directives.
Maintain a working knowledge of various income security programs such as the Canada Pension Plan (CPP), Employment Insurance (EI), Ontario Works (OW) and Ontario Disability Support Program (ODSP) and awareness of the referral processes.
Maintain a working knowledge of various community agencies and recourses and make appropriate referrals based on tenant needs.
Effectively manage the vacancy process including notice to vacate, move out process as well as the intake process with prospective tenants.
Prepare and process legal documents including leases and Residential Tenancies Act documents, in accordance with legislation, regulations, policies and procedures.
Effectively manage and respond to tenant complaints including required investigations, follow up and referrals as appropriate.
Monitor and collect arrears including negotiation of repayment agreements and referrals regarding legal action.
Clearly explain the necessary program requirements and responsibilities.
Use communication skills to support tenants through sensitive issues i.e., abuse, mental health, eviction, and disruptive behaviours of others tenants/guests.
Establish collaborative relationships with tenants.
Provide high quality person centred supports through effective interpersonal skills including but not limited to active listening, verbal, and written communication.
Utilize de-escalation strategies and conflict resolution techniques to support communication and build relationships.
Act as a liaison to advocate on behalf of tenants.
Liaise with internal staff, employers, government, and community agencies to provide service coordination and connect individuals to opportunities that maintain their tenancy.
Adhere to requirements in accordance with the Freedom of Information and Protection of Privacy Act and the Municipal Freedom of Information and Protection of Privacy Act.
Use the required data bases including Yardi, Rent Café, Penelope and any other applicable technology, to maintain tenancies.
Scheduling Tool used to book and monitor appointments and knowledge of Microsoft 365.
Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed.
Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis.