Client Services Coordinator (CSC) Ottawa (Full-Time Temp) 6 Months

Carefor Health & Community Services•Ottawa, ON

3d•CA$25 - CA$31•Onsite

About The Position

The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and communications with clients, service providers, and other users. A Client Services Coordinator may have to manage client expectations to ensure the expected service level is achieved.

Requirements

Diploma or Degree from an accredited College or University
Experience using database software and Microsoft Office Suite
Accurate and efficient computer data-entry skills
Demonstrated problem-solving skills
Excellent interpersonal skills
Proven ability to manage coinciding demands, and demonstrated flexibility to adjust priorities to meet changing demands and circumstances
Ability to respond appropriately in pressure situations with a calm and professional demeanor
Ability to plan, organize and coordinate activities
Must be able to work independently and within a team
Excellent communication skills, both verbal and written

Nice To Haves

Previous scheduling experience preferred
Knowledge of medical terminology is considered an asset

Responsibilities

Schedules service providers for client visits in areas assigned by the manager.
Provides work schedules to staff that meet client needs and maximize continuity of care.
Keeps up to date with daily changes such as staff availability, changes in client service authorizations and/or care plans.
Ensures client and service provider information is accurate and up to date in the scheduling database.
Provides timely information, through the use of communication technology (telephone, fax, e-mail, voicemail), to field staff, service providers, co-workers, Managers and Supervisors, clients, and customers.
Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department.
Verifies payroll information for field staff in a timely manner ensuring the accuracy of hours, mileage, stats, and premiums.
Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates.
Works collaboratively as part of a team willing to assist others and mentor new staff.
Contributes to the principles of customer-focused service and continuous quality improvement.
Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards.