Client Services Coordinator- Longview
About The Position
Community Integrated Health Services (CIHS) is a Washington State-based behavioral health organization offering quality care to all communities we serve. Current counties served are: Cowlitz, Grays Harbor, Lewis, Pacific, and Wahkiakum. Our team of dedicated, experienced professionals offer a variety of behavioral health services to people of all ages. Our Goals: Deliver whole-person, integrated care in coordination with our partners Assure timely access to high-quality behavioral health services and follow through with meeting needs Provide 24/7 access to services to all we serve Listening to our Community
Requirements
- High School graduate or equivalent with at least one (2) years of experience in a clinic or office setting that preferably includes scheduling appointments and providing administrative support to a variety of individuals.
- Equivalent combination of education and/or experience will be considered.
- Proficient with computer use and office application (Microsoft Office products) commonly used or applied in this field/trade/position.
- Keyboarding/typing speed of 40 wpm.
- Possess and maintain a valid driver's license. Pass and maintain a clear background record as required by the requirement of healthcare organization under state and federal contracts.
Nice To Haves
- Associate's Degree in Business Administration or closely related field.
Responsibilities
- Provides front desk coverage, greets clients and visitors, and answers the phone.
- Will need to travel to our Raymond office during work time as needed to help with coverage.
- Point of Service scheduling at the front desk and entering staff daily schedule into the electronic health record via management of CIHS Schedule email inbox.
- Contact clients via phone or text to schedule, reschedule, and cancel appointments for CIHS programs.
- Completes insurance eligibility verification via web portals and/or phone calls, including assistance with dually insured clients.
- Performs administrative functions including, but not limited to: copying, scanning confidential documents into the electronic health record, checking and processing FAXs, checking voicemails and forwarding or responding to calls, receiving and forwarding medical records requests for processing.
- Receives, stamps, and logs mail for distribution.
- Orders office supplies and provides backup documentation to Finance.
- Works with highly confidential information for the purpose of data entry, scanning documents, scheduling, and customer service.
- Generates professional correspondence, reports, statements, meeting minutes, and forms from verbal and/or written instructions, utilizing Microsoft Office Suite software and general office equipment.
- Assists or provides back-up coverage for all CIHS Administrative positions.
- Performs other duties and projects as assigned by the supervisor.
Benefits
- Health package (medical, dental, vision, prescription coverage) - Currently, monthly health premiums are PAID for the employee and their qualifying dependents
- Life insurance
- Long-term disability
- 11 paid holidays
- Paid Time Off (PTO )- accrue 25 days in first year
- Employee Assistance Program (EAP)
- PERS retirement program through the State of Washington Department of Retirement Systems (DRS) CIHS currently contributes 5.58% of your salary into your retirement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
