Client Services Coordinator

Chrysalis Center Inc•Anaheim, CA

8d•$21 - $23•Onsite

About The Position

The Client Services Coordinator (CSC) is an integral support to the entire Client Services team, while also engaging with clients, volunteers, donors, and staff in other departments. The CSC is the first point of contact with Chrysalis, coordinates service delivery, provides support to Chrysalis staff and facilitates the front lobby operations. We are looking for someone with outstanding communication and customer service skills, a positive attitude and the ability to multitask in a high-volume, fast-paced environment.

Requirements

Passion for Chrysalis’s mission.
Bilingual (English/Spanish), required.
6 months-1 year of relevant work experience.
Excellent communication and organizational skills.
Ability to maintain appropriate boundaries with staff and clients.
Proficiency in online research, Word, Excel, and PowerPoint programs required. Must be willing to learn other applications as needed.
Ability to present to groups of individuals.
Ability to communicate agency needs and policies to clients in a supportive and patient manner.
Ability to maintain a professional environment.
Ability to handle sensitive information and maintain confidentiality.
Team player, with a clear understanding of team dynamics, who is willing to help other employees.
Experience and/or desire and commitment to work with homeless, low-income, recovering populations.
Sensitivity and understanding of various cultures and lifestyles.
Self-starter with “can do” attitude and initiative.
Willingness to work flexible schedule depending on needs.
Willingness to travel to meetings and to meet with clients as necessary (mileage reimbursed).
Ability to lift up to 25 lbs.

Nice To Haves

Previous customer service experience in fast-paced environment desired.

Responsibilities

Establish welcoming presence and continually maintain positive and motivating demeanor.
Greet clients to facilitate their access to Chrysalis programs and resources.
Promote and explain Chrysalis services accurately to visitors and callers.
Facilitate client orientation, including distributing and reviewing the Client Services Form and scheduling enrollments.
Distribute mail and relay messages to clients.
Assist clients in accessing resources from partner agencies.
Coach clients on professional behavior when necessary.
Offer one-on-one client support, including resume development and online job application assistance.
Provide administrative support to Employment Specialists, Director of Client Services, and Program Managers, as needed.
Input client data and case notes into Salesforce, and other database systems as needed, promptly and accurately.
Maintain and distribute employment curriculum, client service forms, and up-to-date supplies for classes (handouts, teaching notes, sign-in sheets, etc.).
Assist in maintaining an inventory of supplies for both the center and clients.
Participate in outreach activities, such as resource and job fairs, as needed.
Occasionally lead orientation sessions and job preparation classes.
Maintain a clean, organized, and clutter-free front desk and workstation to ensure a professional and welcoming environment.
Adhere to confidentiality protocols, ensuring all client information is handled discreetly and securely in compliance with privacy standards and company policies.
Participate in organizational meetings, trainings, case conferences, and staff meetings to assess and meet client needs.
Manage client use of supportive resources such as the computer lab, phones, copier, mail, etc.
Capture client daily attendance.
Ensure clients comply with all Chrysalis policies and procedures and inform clients of rule infractions.
Accept in-kind donations and process them accordingly.
Responsible for closing and opening procedures.