Client Services Coordinator-Verification Services (10AM-7PM EST)
Compliance Holdings•Pikesville, MD
•Remote
About The Position
Client Services Coordinator I, is responsible for assisting audit participants with the verification process. This includes answering calls and reviewing document submissions. This position works closely with other coordinators and management to meet and exceed customer expectations.
Requirements
- 1 year of customer service experience. (Healthcare Customer Service preferred)
- Prior experience receiving inbound calls or working in a Call Center.
- Proven excellence in the support and service to complex customers.
- Superior problem-solving ability, preferably within a customer environment.
- Strong analytical and critical thinking ability.
- Strong communication skills.
- Ability to quickly, accurately, and efficiently work with multiple documents in a variety of applications.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing
Nice To Haves
- Bilingual (Spanish) preferred not required.
Responsibilities
- Receive inbound calls and portal inquiries from audit participants.
- Monitor and track calls by maintaining accurate notes within our platform.
- Review documentation and establish eligibility according to client eligibility rules and documentation requirements
- Complete Key Deadlines and Deliverables according to project plan
- Other duties as assigned
Benefits
- Medical, Dental and Vision Benefits
- Health Savings and Flexible Spending Account Options
- 401(k) with Automatic Company Contribution
- Employee Assistance Program
- Company-paid Life and Disability Insurance
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
