Client Services Coordinator
About The Position
Why join us? Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact. Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. JOB SUMMARY A support role for Client Services and Operations for our three Textiles brands. Responsible for investigating and processing non-quality related claims, cancellations, freight credits, and additional job-related duties.
Requirements
- Customer service experience with a focus in business operations.
- Ability to prioritize tasks and handle problem resolution professionally and with confidence.
- Organized with sound attention to detail and ability to multitask in a fast paced environment.
- Ability to work independently with minimal supervision.
- Excellent communication skills both written and verbal.
- Working knowledge of MS Office specifically Outlook, Word, and Excel.
- A bachelor’s degree or equivalent; preferably in business.
- Minimum of 2 years related experience.
Responsibilities
- Execute cancellations, review cancellation reporting and disseminate information as needed.
- Collect all necessary data and documentation to effectively process non-quality related claims and credit memos accordingly.
- Process accessory, employee and retail partner purchase orders.
- Review web sample orders and reporting
- Assist with and execute projects to support companywide objectives.
- Serve as a general point of contact for client services as it relates to our three Textiles brands.
- Additional duties as assigned.
Benefits
- The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
