Client Services Coordinator (Bilingual)

ManhattanLife Insurance & Annuity Company • Houston, TX

2h • Hybrid

About The Position

We are seeking a Junior International Policy Services Representative for our growing international team. The ideal candidate will provide exceptional service and operational support to international policyholders, agents, and internal departments by administering in-force policies and supporting day-to-day policy operations.

Requirements

• Bachelor’s degree in Business Administration, Finance or in a related field.
• Bilingual required, Spanish or Portuguese preferred.
• Must have strong bilingual verbal and written communication skills.
• Ability to multi-task, set priorities, and manage time effectively.
• Must be dependable and flexible.
• Maintain a professional attitude in challenging situations.
• Ability to complete tasks independently with minimal supervision and errors.
• Must be able to prioritize and discern when items must be escalated.
• Have a knack for improving processes and procedures.
• Proficient technical skills using various programs and applications such as Microsoft Office, Teams, Webex, IBM AS400, AdminSeg, SharePoint, etc.

Nice To Haves

• Experience with life insurance or investment products is beneficial.

Responsibilities

• Process servicing requests for in-force international insurance policies.
• Respond to agent and policyholder inquiries in a professional and timely manner.
• Process premium payments, withdrawals, and other policy transactions.
• Coordinate policy changes, reinstatements, and other administrative requests.
• Maintain accurate policy records and supporting documentation.
• Assist with testing of administrative systems, enhancements, and new functionality.
• Identify operational issues and recommend process improvements.
• Provide backup support for new business process improvements.
• Provide backup support for new business processing during peak workloads or staff absences.
• Coordinate with internal departments to resolve policy administration issues.
• Ensure adherence to Company procedures and service standards.
• Perform other duties and special projects as assigned by the supervisor.

Benefits

• attractive employee benefits starting day one
• immediate coverage under our health, dental and vision plans
• flexible schedules
• shortened hours on Fridays
• free parking
• company-wide events
• professional development (LOMA testing)
• company-wide wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level