Client Services Case Manager

CAREFULLY CARING HOME CARE AGENCY•Philadelphia, PA

52d•$22 - $25•Onsite

About The Position

Carefully Caring Home Care is seeking a full-time Client Services Case Manager to join our administrative team. This position plays an important role in supporting our day-to-day home care operations while ensuring excellent client and caregiver experiences. The ideal candidate must be highly organized, able to multitask in a fast-paced environment, and comfortable handling a high volume of phone calls, documentation, and client communication throughout the day. This position may include rotating paid weekend on-call shifts and offers opportunities for advancement within a growing company. A positive attitude, professionalism, strong communication skills, and excellent customer service are essential for success in this role.

Requirements

Must have a valid driver’s license, reliable vehicle, active insurance, and safe driving record
Must be fluent in English
Strong computer skills and working knowledge of Google Workspace products required
Strong organizational, typing, and documentation skills
Ability to communicate effectively both verbally and in writing
Ability to multitask and work efficiently in a fast-paced environment
Strong interpersonal and problem-solving skills
Ability to work independently and collaboratively as part of a team
Ability to maintain professionalism and confidentiality at all times
High School Diploma or equivalent required
This position requires the use of your own vehicle for work-related responsibilities

Nice To Haves

Previous administrative home care experience preferred
Working at an office of a home care agency: 1 year (Preferred)
Administrative HHAeXchange system: 1 year (Preferred)
Administrative home care: 1 year (Preferred)

Responsibilities

Handle inbound and outbound phone calls professionally and efficiently
Provide excellent customer service to clients, caregivers, referral sources, and team members
Contact new clients and assist with intake and insurance-related information
Complete client wellness checks and periodic in-home visits
Document all client interactions and encounters within company systems
Maintain accurate electronic filing, documentation, and communication records
Assist with six-month client renewals and care plan updates
Monitor client satisfaction and ensure services are being provided appropriately
Support compliance efforts in accordance with state, federal, and company requirements
Work closely with supervisors and administrative staff to resolve client or caregiver concerns
Assist with tracking and maintaining client and caregiver documentation
Communicate with insurance companies regarding client information and service-related issues
Ensure clients are receiving authorized ADLs and IADLs listed within their care plans
Support general office operations and administrative tasks as needed
Participate in rotating paid weekend on-call coverage as needed