Client Services Manager

Cielo

2d•Hybrid

About The Position

As Client Services Manager, you will play a pivotal leadership role overseeing talent acquisition delivery for one of our most strategic client partnerships. Leading a team of recruiters, you will drive recruitment excellence, influence business outcomes, and build trusted relationships with senior stakeholders to ensure the ongoing success of this flagship account.

Requirements

Proven track record in talent acquisition or HR
Experience coaching peers or managing teams
Knowledge of recruitment technologies (ATS, social media tools)
Strong proficiency in Microsoft Office Suite
Japanese: Native level or equivalent professional proficiency (JLPT N1 level)
English: Business-level proficiency

Nice To Haves

Bachelor's degree in business, management, HR, or related field

Responsibilities

Lead and coach a high-performing recruitment team
Set clear performance standards and goals; proactively address gaps
Conduct regular 1-1s, team meetings, and performance reviews
Foster an inclusive, collaborative environment that inspires excellence
Build strong relationships with key stakeholders across client organizations
Partner with internal Cielo teams and client leaders on implementations
Participate in client meetings, sharing insights and addressing service gaps
Deeply understand client organizational structures and needs
Develop recruiting metrics and analytics (time to fill, cost per hire, candidate satisfaction, etc.)
Manage programs, events, and campaigns to build candidate pipelines
Drive comprehensive hiring strategies including passive outreach and recruitment marketing
Leverage cutting-edge recruitment technologies and Cielo resources
Oversee P&L management and Cielo-specific reporting
Drive continuous improvement and process standardization
Lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.