Client Services Associate

Veritext • Dallas, TX

4d • Hybrid

About The Position

At Veritext, we focus on the details – so legal teams can focus on the case. Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Associate/Representative (Texas), you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment. This role will be filled at the Representative or Associate level depending on experience.

Requirements

• Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care
• Deliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquette
• Bold thinker – you thrive under pressure and love to solve tough problems in creative ways
• A proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving it
• Confident juggling timelines, priorities, and multiple clients at once with grace
• Adaptable, open to ongoing change and collaboration
• A laser-sharp eye for detail and strong organizational skills
• Comfort with technology, including proprietary software
• 2-4 years of professional experience
• familiarity with court reporting or legal services is a huge plus

Responsibilities

• Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
• Respond to all client requests received via email and/or phone queue timely
• Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
• Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
• Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

Benefits

• Comprehensive medical, dental and vision insurance
• Company-paid life insurance
• Short-term and long-term disability insurance
• Hybrid work structure
• Paid time off
• Paid Parental Leave
• Tuition reimbursement
• Employee equity
• Referral programs
• Mental health and wellness benefits
• Matched 401(k)
• Earned wage access
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed