Client Services Associate

Association Headquarters•Evesham Township, NJ

10d•$23 - $25•Hybrid

About The Position

Association Headquarters is seeking a highly focused, detail-oriented individual to fill our open Client Services Associate position with one of our top client partners. The Client Service Associate is responsible for credentialing day-to-day activities, daily processing/reviewing of new applications and renewal applications, provides assistance with certification operations, and serves as a back-up to the client's education department in a timely and efficient manner.

Requirements

Bachelor's degree preferred, high school diploma required.
Ability to effectively communicate both orally and in written form with management, internal and external customers.
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
Proficient in using Gmail to manage email communications, organize inboxes, and respond to customer inquiries in a timely manner.
Skilled at multitasking, adapting to changing priorities, and working independently or as part of a team.

Nice To Haves

Is able to conduct oneself appropriately in professional settings (This includes Strong Interpersonal Skills, Oral, and Written Communications). Adherence to the AH dress code both in the office and while attending client events. Always conduct themselves in a professional manner.
Practices and demonstrates AH's core values.
Provides world-class customer service as defined by taking care of both internal and external customer needs by delivering professional, high-quality service, before, during, and after needs are identified.
Possess the necessary skills and techniques to achieve the desired goal. Takes on new assignments without direction. Can be counted on to bring new ideas, suggestions, and recommendations in addressing challenges, improvements in processes, and procedures.
Identifies problems early and develops creative solutions. Decisions are timely and based on sound logical judgment. Possesses the necessary skills to be a leader.
Develops and adheres to a timeline for all projects. Is willing to put in the time necessary to meet and exceed deadlines. Effectively manages the volume of work and can be counted on to get the job done.

Responsibilities

Be a role model for the company culture – embracing core values
Adheres to AMC accreditation policies and procedures
Attends AH meetings – as directed
Pursues Professional Development Opportunities – as directed
Participates in AH Committees/Task Forces when appropriate
External Ambassador for AH
Responsible for day-to-day activities related to certification and other products and services.
Assist VP with Exam Item Development Workshops.
Provide high-touch customer service including outreach as needed.
Respond promptly to all inquiries received via email, phone and fax from customers and prospects.
Follow up on initial contacts and maintain lead / prospect list.
Maintain records of telephonic interactions, orders, and accounts.
Assist customers with the certification application/renewal process.
Assist customers with purchase and usage of certification products (e.g., practice exam and CKC).
Assists with processing and reviewing exam and renewal applications, as needed.
Responsible for processing eligibility files and sending scheduling instructions to eligible candidates.
Assists Vice President and Certification Services Manager as a liaison with the Pearson and DRC staff.
Assist in Board Meeting preparation and follow-up as needed.
Serves as back up for the education team: Continuing Education Approval Program (CEAP) including application review, follow-up, approval or denial of applications, and summary reports at the end of each week.
Serves as customer service back-up as needed.
Represents the client for external exhibits.
Perform other related duties as required.