Client Services Associate
About The Position
Our Team is growing, and we need you! Come be a part of this disruption in the financial services marketplace! By joining the Level Four family of companies, you’ll be joining one of the fastest growing wealth management firms in the country. After 20+ years, we still have an entrepreneurial spirit, dedicated to embracing change. We are national in scope with offices throughout the U.S., yet with local roots here in North Texas. The Client Services Associate will support 1 - 3 Financial Advisors by handling client/advisor service activities. This associate will focus on delivering exceptional client/advisor experience so advisors can focus efforts on growing the practice. This position will be based in either the Dallas office or a branch location; and support may include advisors in other branch locations. Additionally, this role may act as an escalation and knowledge resource. CSA’s are cross-trained for Advisor On-Boarding and will support those efforts when needed and scheduled.
Requirements
- 5 + years of experience successfully supporting busy Financial Advisor(s)
- 2+ years of experience in Client On-Boarding, working with custodians
- Bachelors/Associate Degree or equivalent work-related experience
- Ability to organize, prioritize, multi-task, follow through on commitments, and work independently, while being reliable, accountable, detail-oriented, and team-oriented
- Superior communication skills when interacting with clients, advisors and teammates
- A passion to help the team and the advisors
- Very comfortable with Microsoft Office Suite (outlook, word, excel)
- VERY comfortable with technology, in general
- English fluency
Nice To Haves
- Fluency, or professional working proficiency, in Spanish
- Experience with Salesforce as a CRM
- Experience with Raymond James or other custodians
- FINRA Series 6 or 7
- Experience with Charles Schwab and/or Fidelity
Responsibilities
- Work with the Advisor to provide the firm’s stated Client Experience
- Serve as the main contact point for clients and advisor(s) for service needs/questions
- Working directly with custodian(s), Level Four Financial (Broker Dealer) and Level Four Corporate office
- Assisting with Advisor’s calendar management
- Heavy communication with and from Advisor(s) and Client(s) and custodians/carriers/fund families
- Be an Escalation route and knowledge resource for other CSAs at Level Four Financial; be an ‘expert’ at RJ and Level Four paperwork processes.
- Provide On-boarding team with data entry support and/or client repapering support.
- Providing both client-facing and advisor-facing service
- Creating, tracking, managing, and processing account paperwork and requests, including documenting in CRM
- Engaged in and completing the Remarkable Client Experience for all clients.
- Ability to find answers within the resources provided at custodian’s, Level Four, etc.
- Communicating with clients via phone and email
- Managing and documenting the client experience activities
- Opening new accounts, tracking transfers and cash requests
- Processing Cash/ACH requests initiated by client
- Managing the Financial Advisor’s calendar
- Staying involved and aware of Level Four and custodial Process & Procedure changes as they affect your advisors
- Helping communicate changes (bullet above) to the CSA team.
- Successfully balance workload when On-Boarding client re-papering support is needed.
- Additional duties as required
Benefits
- Casual Work Environment
- Generous Paid Time Off
- Flexible Work Schedule
- Great Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
