Client Services Associate

Pathfinder Wealth Consulting • Cary, NC

11d • Onsite

About The Position

Pathfinder Wealth Consulting is a growing, independent wealth management firm dedicated to comprehensive financial planning and asset management. We have offices in Wilmington, NC and Cary, NC. We are looking for an independent, naturally detail-obsessed, and personable Client Services Associate to join our Cary team. You will work closely with our Client Services Manager and another CSA to facilitate the day-to-day operational life cycle of our clients. Our culture is defined as 'casually professional.' We are deeply committed to our fiduciary duty and the high standards of wealth management, but we maintain an approachable environment where a sense of humor is just as important as technical expertise. We pride ourselves on a high-touch, detail-oriented client experience, and treat clients like family.

Requirements

• 2+ years in financial services and insurance products is required.
• Familiarity with managed accounts, trade settlements, and banking transactions.

Nice To Haves

• Bachelor’s degree is preferred.
• Notary Public and/or additional securities registrations are a significant plus.

Responsibilities

• Transaction Management: Own the end-to-hand processing of deposits, withdrawals, ACATs, and rollovers.
• Onboarding & Maintenance: Execute the digital onboarding lifecycle by ensuring all client data is accurately entered into Digital Onboarding and managing execution of documentation via DocuSign.
• Insurance & Annuity Operations: Process applications and service requests for life insurance, as well as fixed and variable annuities across various carriers.
• CRM Integrity: Serve as a power user of our CRM software, maintaining pristine data entry.
• Proactive Problem Solving: Monitor account alerts and resolve inquiries in a timely manner.
• Compliance Oversight: Adhere to firm policies, compliance standards, and documented workflows.
• Team Support: Provide backup office coverage and support to ensure the Cary office runs seamlessly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees