Client Services Associate

SPS•El Paso, TX

4d•Onsite

About The Position

SPS Global is seeking a professional and service-driven Client Services Associate to support daily office, mail, shipping, and workplace operations. This role is ideal for someone who enjoys staying organized, working across different responsibilities, and providing exceptional service in a professional environment. The Client Services Associate plays an important role in keeping workplace operations running smoothly while delivering prompt, courteous, and efficient service to both SPS and client employees. The Client Services Associate supports a variety of office services functions, including inbound and outbound mail, shipping and receiving, package distribution, copy/print services, office supply management, hospitality support, and general workplace services. The position also provides backup reception and concierge coverage as needed, making flexibility, professionalism, and a strong customer service mindset essential.

Requirements

High School Diploma or equivalent
Strong customer service and communication skills
Excellent organizational and time-management abilities
Ability to manage multiple priorities in a fast-paced environment
Basic proficiency with Microsoft Office Suite and ability to learn new systems
Ability to work independently and collaboratively
Professional appearance, demeanor, and attitude

Nice To Haves

1+ years of experience in office services, mailroom operations, shipping and receiving, hospitality, or a related environment
Familiarity with shipping and receiving procedures
Working knowledge of multifunction devices (MFDs), copiers, printers, or similar office equipment

Responsibilities

Receive, sort, track, and distribute incoming mail and packages
Process outgoing mail and shipping transactions
Perform shipping and receiving duties and maintain appropriate chain-of-custody documentation
Notify employees of deliveries and respond to mail and package inquiries
Assist with copy/print requests and monitor multifunction devices (MFDs)
Replenish toner, paper, and other office supplies as needed
Submit work orders for equipment or workplace service requests
Stock and maintain pantry, kitchen, barista, conference, and meeting areas
Assist with meeting and conference room setups
Maintain clean, organized, and professional business service areas
Support light maintenance, workplace organization, and office moves as needed
Monitor supply inventory and replenish or order materials when necessary
Provide 5-star customer service to clients and employees
Provide reception or concierge coverage when needed
Build positive and professional relationships with customers and internal teams
Maintain professionalism and discretion when handling sensitive requests
Train backup personnel on established procedures
Proactively assist with additional responsibilities during downtime