Client Services Associate

Hurley & Associates•Britton, SD

23h•Onsite

About The Position

Join Our Team at Hurley & Associates! Are you passionate about agriculture and customer service? Do you thrive in a collaborative environment where your contributions make a direct impact? Hurley & Associates is seeking a dynamic Marketing Associate to join our team and help us empower farmers to achieve financial stability and success through tailored commodity risk management solutions. About Us At Hurley & Associates, we partner with farm families to build a lasting legacy. Our tailored marketing plans manage market risks and strengthen financial, emotional, and relational foundations. Our culture celebrates teamwork, lifelong learning, family values, and work-life balance. We are committed to supporting our employees' growth and well-being. Why Join Hurley & Associates? Comprehensive Training: Partner with a mentor for 13 months, receiving personalized coaching and training for success in this role. Additional education includes preparation for the Series 3 exam and communication skill enhancement. Benefits of Being a Hurley Team Member: Enjoy health care, dental, vision, Health Savings Account, life and voluntary life insurance, disability insurance, paid time off, retirement savings, and professional development opportunities. Positive Work Environment: Collaborate with a supportive team that values integrity, innovation, and excellence. Student Opportunities: We’re proud to offer scholarships and internships for students. Position Overview Status: Full Time, Exempt 40+ Hour work week Reports to: Support Team -Team Leader Direct Reports: None As a Client Relations Specialist, you will provide exceptional customer service and administrative support to help our Ag Risk-Marketing Consultants maximize their impact. Your role will involve assisting with commodity risk-management tasks, client financial assessments, data entry, and more. Success in this position requires strong communication skills, attention to detail, professionalism, integrity, and confidentiality.

Requirements

Strong interpersonal skills and a friendly, professional demeanor.
Exceptional attention to detail and organizational skills.
Takes initiative and works independently.
Ability to manage multiple tasks efficiently.
Proficiency in Microsoft Office Suite
Phone etiquette
High school diploma required
At least one year of related experience is a plus.

Nice To Haves

associate or bachelor’s degree preferred

Responsibilities

Organize calendars and ensure Consultants stay on track with upcoming tasks.
Serve as the primary contact for clients, handling inquiries and providing timely information.
Assist with prospecting efforts, preparing letters, and creating supportive materials.
Backup other office staff as needed and assist with training new employees.
Maintain and update client data in our proprietary systems.
Review client positions, assist with margin calls, and communicate with lenders.
Collaborate with grain buyers to sell cash grain and monitor market trends.
Support Consultants with placing futures and options orders and creating reports.
Plan and coordinate events, presentations, and client meetings.
Prepare and update client reports, brokerage accounts, and financial records.
Manage grain inventory and provide year-end tax projections when necessary.
Demonstrate professional and customer-friendly phone etiquette in all client interactions.
Effectively handle inbound and outbound calls, providing prompt and courteous assistance.
Communicate complex information clearly and confidently to clients and team members.