Client Services Associate

CSC Leasing Co. • Richmond, VA

9d

About The Position

The Client Services Associate plays a critical support role in CSC’s client experience and internal execution. By partnering closely with Account Management and Procurement teams, this position ensures lease transactions move efficiently from onboarding through commencement. The Client Services Associate helps maintain operational accuracy, supports timely documentation and processing, and enables Account Managers to focus on relationship management and strategic client needs. Through strong coordination, attention to detail, and proactive communication, this role contributes directly to client satisfaction, internal alignment, and the smooth execution of CSC’s leasing operations.

Requirements

• 3+ years of experience in an administrative, leasing, or related role
• Experience supporting order entry, documentation, or transactional workflows.
• Ability to manage multiple tasks simultaneously while maintaining accuracy and organization.
• Strong attention to detail, particularly when handling documentation, order entry, and data inputs.
• Familiarity with CRM platforms, particularly Salesforce.com, to support account and documentation management.
• Proficiency in Microsoft Office Suite, including Excel.
• Professional verbal and written communication skills.
• Strong interpersonal skills, including teamwork and active listening.
• Ability to collaborate effectively across departments
• Demonstrated ability to support client needs and contribute to positive service outcomes.
• Comfortable working in a fast-paced, service-oriented environment.
• Demonstrated ability to work independently, assess situations, and apply sound judgment to resolve issues without constant supervision.
• Strong critical-thinking skills, with the ability to analyze information, identify discrepancies, and recommend practical solutions.
• Comfortable making decisions within established guidelines and escalating appropriately when needed.
• Strong mathematical aptitude with the ability to perform calculations, validate figures, and identify variances.
• Proficiency in Excel, including use of formulas, sorting/filtering, and basic data analysis to support lease and documentation accuracy.

Nice To Haves

• Salesforce.com experience preferred.

Responsibilities

• Assist Account Managers and Procurement Specialists throughout the lease origination process, including onboarding new clients, servicing existing clients, and supporting leases through commencement.
• Provide administrative and operational support to ensure deadlines and internal requirements are met.
• Summarize and document account information to support efficient lease processing.
• Support client outreach and follow-up efforts as directed by the Account Management team.
• Help ensure client requests and documentation needs are addressed accurately and professionally.
• Promote clear and effective cross-departmental communication to support comprehensive account management.
• Accurately process order entries and sale-leaseback transactions with strong attention to detail.
• Assist with invoice processing and documentation tracking to ensure completeness and compliance.
• Support lease extensions and other administrative updates as needed.
• Help generate, collect, organize, and maintain lease and onboarding documentation in accordance with company standards.
• Ensure required documentation is properly stored and accessible for internal teams.
• Participate in team meetings, training sessions, and peer mentorship opportunities.
• Take detailed notes to build knowledge of the full lease origination lifecycle.
• Contribute to process improvement initiatives through cross-functional collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed