Client Service Associate

SPS North America • Arlington, VA

23d

About The Position

The Client Services Associate provides premium workplace support and hospitality, helping ensure employees and guests receive a polished, seamless experience. The role manages mail and package logistics, maintains business service areas and meeting spaces, supports office equipment, and provides backup reception and concierge coverage. It also assists with office moves, light maintenance, inventory, and workflow improvements. This active role involves substantial standing and walking and may require moving items weighing up to 40 pounds, or up to 60 pounds using a cart.

Requirements

• High school diploma or equivalent.
• At least 1 year of prior work experience.
• Strong verbal and written communication skills.
• Comfort standing and walking for much of the day.
• Ability to lift or move up to 40 pounds, or use a cart to move up to 60 pounds.
• Comfort using MS Office and learning package-tracking and shipping software.
• Professional appearance, calm demeanor, organization, adaptability, and a strong customer-service orientation.

Nice To Haves

• Hospitality, retail, or office services experience.

Responsibilities

• Manage the intake, tracking, handling, and outbound shipping of mail and packages, including secure intake using chain-of-custody software.
• Keep the Business Service Center, kitchens, and conference rooms clean, organized, and ready for use; ensure refreshments and meeting setups are prepared.
• Respond to issues with multi-function devices and copy/print equipment and help keep them operating properly.
• Provide backup reception and concierge services, greeting guests professionally and warmly.
• Assist with office moves, light maintenance, and inventory management.
• Look for opportunities to improve workflows during downtime.
• Coordinate with vendors and employees.

Benefits

• Career growth opportunities and opportunities to develop skills.
• Learning and development culture.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour for every 30 hours worked. Amounts may increase based on tenure or assigned account, and approved PTO may be taken for any reason.
• Employee and client referral bonuses are available to current employees.
• Benefit offerings may include medical, dental, and vision insurance; HCFSA, DCFSA, and HSA; commuter transit and parking pre-tax plans; supplemental life insurance; accident insurance; critical illness coverage; hospital indemnity; legal program; identity theft protection; pet discounts and pet insurance; group home and auto insurance; EAP; short-term disability; life insurance; education discounts; 401(k) with matching; and entertainment discounts. Offerings may vary by role, particularly for regular positions routinely under 30 hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED