Client Services Associate- Johnson County

Horizons, A Family Service Alliance • Coralville, IA

10h • Onsite

About The Position

Horizons is seeking a compassionate and organized Client Services Associate to support our Meals on Wheels program in Johnson County. This role is ideal for a self-starter and people-person who wants to make a real difference in the lives of older adults in the community. The associate will serve as the welcoming first point of contact for new clients and volunteers, handling daily tasks such as incoming calls, completing client intakes, assessing eligibility, managing database records, and coordinating volunteer meal route coverage. Additionally, the role includes providing backup meal delivery driving when necessary to ensure all seniors receive their meals.

Requirements

• At least 1 year of customer service experience
• Ability to work independently
• Strong computer skills (Word, Excel, email, databases)
• Valid Iowa driver's license, reliable transportation, and clean driving record
• Ability to lift up to 20 lbs
• Ability to pass a background check

Responsibilities

• Serve as the welcoming first point of contact for new clients and volunteers.
• Handle incoming calls.
• Complete client intakes (Older American Act, Medicaid, and Private Pay).
• Assess client eligibility.
• Manage database records.
• Coordinate volunteer meal route coverage.
• Act as a backup meal delivery driver when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed