Client Service Associate

SPS•Arlington, VA

22d

About The Position

The Client Services Associate supports a polished, seamless workplace experience for employees and guests. The role manages mail and package logistics, maintains business service areas and meeting rooms, supports office equipment, provides backup reception and concierge coverage, and assists with office projects and inventory. It is an active, customer-focused position requiring a professional demeanor, strong organization, adaptability, and comfort with technology. The role offers a potential career path into facilities management, corporate hospitality, and operations leadership.

Requirements

High school diploma or equivalent.
At least 1 year of prior work experience.
Strong verbal and written communication skills.
Comfort using MS Office and ability to learn package-tracking and shipping software.
Ability to stand and walk for much of the day.
Ability to lift or move up to 40 pounds, or use a cart to move up to 60 pounds.
Professional appearance and a calm, helpful demeanor.
Ability to stay organized and adapt between tasks.

Nice To Haves

Hospitality, retail, or office services experience.

Responsibilities

Manage mail and package intake and delivery, including secure intake using chain-of-custody software and priority outbound shipping.
Keep the Business Service Center, kitchens, and conference rooms clean, stocked, and ready for use.
Respond to issues with multi-function devices and copy/print equipment to keep them operating.
Provide backup reception and concierge services, greeting guests professionally.
Assist with office moves, light maintenance, and inventory management.
Identify opportunities to improve workflows during downtime.
Coordinate with vendors and employees.

Benefits

Career growth opportunities.
Learning and development.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase based on tenure or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
HCFSA, DCFSA, and HSA.
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, and short-term disability insurance.
Accident insurance, critical illness coverage, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program.
Education and entertainment discounts.
401(k) with matching.