Client Services Associate (Mail and Print)

SPS-North America•Phoenix, AZ

4d•Onsite

About The Position

If you’re organized, detail-oriented, and enjoy hands-on work, this role is for you. As a Client Services Associate (Mail & Print), you’ll support essential workplace functions—from document production to mail processing—ensuring operations run efficiently and on time. This role supports the smooth flow of daily operations. By ensuring accurate document handling, timely mail distribution, and well-maintained supplies and equipment, you help create an efficient and reliable workplace.

Requirements

Strong communication and customer service skills
Ability to stay organized and manage multiple tasks
Comfortable working independently and within a team
Proficiency in Microsoft Office (Outlook preferred)
Minimum 6 months of related experience required
Ability to pass client-specific background screening
Reliable attendance and professionalism

Nice To Haves

Familiarity with print or mail operations (preferred)
Previous experience in print, mail, or similar support roles preferred

Responsibilities

Process print, binding, and kitting requests with accuracy.
Prepare and manage outgoing mail, shipping requests, and accountable items.
Handle time-sensitive and confidential materials in accordance with security protocols.
Ensure copy/print equipment is operational and stocked.
Perform basic maintenance such as replenishing paper and toner.
Use Microsoft Office (Word, Excel, PowerPoint, Outlook) and internal systems for tracking and communication.
Manage and maintain office and print supply inventory.
Maintain a clean and organized work area.
Respond to requests and communications in a timely manner.
Track daily production metrics and volumes.
Perform quality checks to ensure accuracy.
Support additional tasks as needed based on business demands.