Client Service Associate (Mail and Office)

SPS-North America•San Francisco, CA

4d•Onsite

About The Position

This role supports daily office operations through mail handling, print services, and workplace coordination. It involves managing deliveries, maintaining essential supplies, and ensuring the office runs efficiently. The Client Services Associate plays a key part in maintaining the flow of daily operations by ensuring accurate mail distribution, timely processing of requests, and well-managed workspaces, contributing to a reliable and efficient environment.

Requirements

Strong communication and customer service skills
Ability to work independently and stay organized
Comfort using basic office systems and Microsoft Office
Hands-on, reliable, and adaptable in a dynamic environment
High school diploma or equivalent required
Ability to work assigned hours, including occasional overtime
Ability to lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts)
Ability to stand, walk, bend, and move throughout the day
Comfortable working in varying environmental conditions
Ability to perform manual tasks and operate office equipment

Nice To Haves

Familiarity with shipping/receiving processes
Experience with handheld scanners, pallet jacks, or carts

Responsibilities

Receive, sort, and distribute inbound mail and packages.
Process outgoing shipments using postage and shipping systems.
Track deliveries and maintain accurate records using scanning tools and tracking systems.
Respond to inquiries related to mail and package status.
Fulfill basic print and document requests.
Provide light support for copier equipment, including toner replacement and upkeep.
Monitor and replenish paper and office supplies in copy/mail areas.
Maintain clean, organized mailrooms and service areas.
Assist with meeting room setups, office moves, and workplace support tasks as needed.
Communicate with employees regarding deliveries and service requests.
Crosstrain across mailroom functions and support additional operational needs.
Follow all safety, security, and company procedures.
Assist with additional tasks as assigned.