Client Services Associate II

First Technology Federal Credit Union • Beaverton, OR

3d • Hybrid

About The Position

The Client Services Specialist I supports the Financial Advisor(s) in the prospecting, marketing, sales and service of investment products while consistently meeting a high level of service and client engagement.

Requirements

• Minimum five years’ experience in investment support or administration, or similar experience in a client facing support role with an investment/wealth management company
• Experience completing work/tasks in accordance with specific processes and procedures
• Effectively manage internal and external relationships, with the ability to use discretion and judgment when working matters of privacy
• Exceptional organizational skills with strong attention to detail and the ability to work under tight deadlines
• Proven skills and commitment in meeting or exceeding member expectations and requirements
• Demonstrated ability to establish credibility and rapport with internal and external stakeholders
• Ability to problem solve effectively, with strong critical thinking skills
• Ability to work autonomously with proven decision-making skills and sound judgment
• Expert knowledge of Microsoft Office Suite
• Expert knowledge of investment products and services
• Minimum Education: Associate’s level degree or equivalent relevant work experience required
• Certification/License: Series 7 + Series 63 or 66 (or equivalent) required

Nice To Haves

• Advanced experience with CRM and financial planning software preferred

Responsibilities

• Oversee and manage new client onboarding process, including facilitating the client onboarding process for high net-worth clients, which may involve more complex financial situations while meeting compliance standards
• Act as lead for operations and client services team, ensuring efficient workflow and high quality service for our members
• Prepare key documents and presentations for client meeting.
• Fulfill client requests and resolve service-related issues ensuring all interactions are updated in CRM
• Utilize workflows to coordinate service activities and delegate appropriate tasks to team members
• Perform trades for client requests and advisor instructed portfolio management
• Discuss investment related products in alignment with advisor’s recommendation/strategy for clients in accordance with risk tolerance, time horizon and investment goals
• Data input into Financial Planning Software and ongoing maintenance of client’s short and long term goals, budgeting, investment and savings strategies
• Organize and attend all appreciation and education events
• Maintain and organize client files and records to comply with the requirements of all Financial Industry Regulatory Authority (FINRA), Office of Supervisory Jurisdiction (OSJ) and Insurance Agency (Agency) regulators
• Generate and manage Client Experience Plan via TouchPoint Management
• Communicate regularly via telephone, mail, email, social media, etc. to facilitate regular review meetings, webinars, social media content curation, email drip campaigns, and other client reach out efforts in alignment with Client Experience Plan
• Track and contact new leads from referrals or educational opportunities
• Support Financial Advisors activities to provide education and appreciation to Experience Center partners
• Providing ongoing mentorship and support to less experienced associates, including training and new hire onboarding support, and fostering a collaborative and production work environment
• Participate in projects as a Subject Matter Expert and best practice liaison for Investment Services division and business partners, providing insights and recommendations to drive efficiency and process improvement
• Manages day-to-day operations and activities for assigned satellite location
• Execute administrative & operational tasks, as assigned

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off (PTO): You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40-hours of sick time, and three personal days, which will refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees