Client Services Assistant

Pillsbury Winthrop Shaw Pittman LLP•New York, NY

1d•Onsite

About The Position

The Client Services Assistant (CSA) is expected to be well versed in and perform all the functions of the CSA team. The responsibilities of a CSA include ensuring the smooth daily operations of the CSA main reception desk. This role requires a proactive individual with the ability to anticipate problems, implement work-around solutions, and deal with ambiguity to ensure all responsibilities are executed at a consistently high level. As the first face of the Firm, a CSA should possess a positive attitude and exceptional client service skills.

Requirements

At least 2 years of experience in a client-facing role in a large professional services environment and/or a Bachelor Degree.
Ability to work well with all levels of staff, attorneys and departments.
Possess a “can-do”/ positive attitude.
Self-starter, extremely organized and detailed-oriented with a strong commitment to accuracy.
Strong multi-tasking skills.
Ability to manage priorities effectively.
Ability to adapt well to a continually changing environment.
Excellent follow-up skills.
Attention to detail.
Strong judgment and problem-solving skills.
Excellent communication/interpersonal skills (both written and oral).
Professional client services skills, demeanor and attire/appearance.
Adeptness to handle difficult clients tactfully.
Exceptional knowledge of computers and relevant software applications.
Proven record of performing clerical duties such as scanning, photocopying and collating.
Proficient with MS Office Suite.
Display a cheery, pleasant, welcoming and calm demeanor.

Nice To Haves

Experience with EMS is a plus.

Responsibilities

Coordinate daily reception/CSA desk coverage for day and evening needs/vacations/holidays, demonstrating flexibility and a strong team work ethic.
Contribute to creating an exceptional service standard for CSA desk operations.
Participate in all firm offered training to the CSA team.
Work closely with the Conference Services Manager to plan and coordinate on-site meetings, including menus, setup, staffing, and IT needs.
Coordinate conferencing and audio visual technologies, working closely with the firm's IT team.
Participate in catering of meetings, place food/beverage orders, and follow through on all aspects of every meeting to completion.
Organize firm and office functions, including seasonal events.
Coordinate, reconcile, and process payment of invoices for caterers, miscellaneous food service, and other outside vendors.
Continually evaluate desk operations and make suggestions to streamline or offer new ideas.
Work directly with peers, internal and external clients to solve business challenges.
Facilitate communications related to all aspects of events, ensuring information is communicated with staff, attorneys, contract employees, vendors, etc.