Client Services Asset Management Lead

General Dynamics Information Technology•Arlington, VA

5d•$128,039 - $173,229•Onsite

About The Position

We are currently seeking a Client Services Asset Management Lead who will provide oversight in areas IT hardware asset management functions, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality. This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Asset Management Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.

Requirements

Minimum of 10 years of experience performing IT hardware asset management functions and responsibilities in a large enterprise.
Bachelor’s Degree in Information Technology, Business Administration, or a related field
10+ years of experience
ITIL v4 foundations certification and ITIL intermediate (Managing Professional, Strategic Leader or Practice Manager) required

Nice To Haves

Experience running large enterprise level teams across multiple locations
Very strong analytical and problem-solving skills
Excellent written and verbal communication skills
Experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.
Strong understanding of IT asset management software, inventory management, and data analysis tools crucial.
Strong organizational and project management skills to handle complex asset lifecycle tasks
Ability to analyze data to identify trends, optimize spending, and report on asset status
Excellent communication skills with the ability to present both high level and detailed tactical solutions to customers
Extremely detail oriented and able to monitor, review and analyze incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution.

Responsibilities

Manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow.
Ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems.
Provide a productive and motivating working environment and address any issues/disputes from customers or clients.
Manage and/or support special projects.

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.