Client Services Analyst

Enerflex Ltd • Calgary, AB

1d • Onsite

About The Position

The Client Services Analyst provides first and second line support to Enerflex system users. Working with other IT management and staff, the candidate ensures Service Desk operations support business priorities through timely incident and request resolution, high quality ticket documentation, knowledge base article creation and maintenance and excellent customer service. This position is based out of our manufacturing site at 4700 47 St. SE office.

Requirements

• Post-secondary education in Information Technology or equivalent practical experience
• 2+ years of experience in a Service Desk / Helpdesk / end-user support role
• Demonstrated experience using ITSM tools and following structured ticket management processes
• Strong troubleshooting skills across Windows endpoints, Microsoft 365, and basic networking concepts
• Strong documentation skills, including the ability to clearly capture troubleshooting steps and create user-friendly knowledge base articles
• Strong customer service, verbal/written communication, and time management skills
• Ability to work effectively in a fast-paced, team-oriented environment and manage competing priorities

Nice To Haves

• ITIL Foundation, CompTIA A+, and/or Microsoft certifications are considered assets

Responsibilities

• Provide Tier I and II support for desktops, laptops, mobile devices, printers, and supported software
• Log, track, and resolve incidents and service requests in the approved ITSM tool in accordance with SLAs
• Create, update, and maintain knowledge base articles and internal documentation to support consistent issue resolution and reduce repeat incidents
• Ensure all tickets are clearly documented with troubleshooting steps, resolution details, and relevant technical notes for auditability and knowledge sharing
• Support user onboarding and offboarding activities including account provisioning, access changes, and equipment preparation
• Troubleshoot issues related to Microsoft 365, Windows, VPN connectivity, and common enterprise applications such as SAP
• Escalate complex or unresolved issues to appropriate IT teams with clear technical notes and troubleshooting steps
• Build/image IT equipment, coordinate deployments and refresh activities, and maintain accurate asset records
• Provide onsite/desk side technical support as required
• Participate in service improvement initiatives and provide input on process and tooling enhancements

Benefits

• Competitive Compensation
• Incentive Programs
• Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree