Client Services Analyst I / Client Services Analyst II

Berkshire Hathaway Homestate Insurance

2d•Hybrid

About The Position

The Client Services Analyst provides customers technology support for company products including assistance in accessing and navigating the website applications and software programs, online access set up, and troubleshooting all products. This position will be with National Indemnity Company in Omaha, NE and hybrid at management discretion after a period of 6 months. This position is NOT ELIGIBLE for employer visa sponsorship.

Requirements

Bachelor's Degree in related field or equivalent work experience OR Associate's Degree and 2 or more years of related field experience.
One or more years work experience.
Personal computer related spreadsheet software
Personal computer database manipulation software, statistical software, and programming
Knowledge of commercial automobile and property rating and policy coverages and endorsements
Insurance coverages and rating and insurance products
Company guidelines on acceptability and profitability for applications/accounts/policies
Principles of finance, business, statistics, and insurance
Insurance industry and marketing techniques
Company, Agency, and department practices and procedures
Excellent oral and written communication
Proofreading proficiency
Computer proficiency
Learn quickly
Be able to think analytically
Work with detail with accuracy
Work independently
Maintain confidentiality
Organize and analyze data
Be creative in the design of high-level statistical analyses

Responsibilities

Serves as the point of contact for customers on all technology support items.
Acts as first point of contact with customer via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and problem solve.
Reports errors in the software products used by agency partners and insured and tests the products as necessary to fix outstanding issues.
May also participate in testing of other computer applications as necessary.
Answers underwriting questions relating to commercial lines automobile and property new/renewal policies for the agency distribution segment as appropriate.
Assists agents navigate online rater question flows and assess submission status.
Identifies underwriting support issues and handles or transfers these issues to the appropriate individuals.
Participates in the testing of new computer applications, updates to existing applications and software enhancements.
Works with software development staff to ensure that the technology products are straightforward and easy to use.
Assists management in agency support projects to improve communications, data entry, and process flow.
May assist management and department trainer to develop content and instruct new client services specialists in the onboarding process.
Trains other team members on updated and new processes and procedures.

Benefits

Employee Resource Groups
Wellness program
Online wellness portal
Onsite fitness center
Retirement and savings plan with immediate enrollment with 100% employer match up to 5%
Medical, Dental and Vision for regular, full-time employees and eligible dependents
Learning & Development program
100% upfront Educational Reimbursement program
Subsidized downtown parking
Competitive time off policies
Parental leave
Employee Assistance program
Health insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) with company match
Tuition reimbursement