Client Services Analyst

ARMStrong Insurance Services • Itasca, IL

22h

About The Position

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ and NEIS, each a powerhouse in its own right, providing specialized expertise in debt management and financial services. Paragon is seeking a Client Services Analyst as we continue to grow our team!

Requirements

• Professional training or Bachelor’s degree (BA/BS) from four-year college in a business field
• Experience with customer service or project management related experience
• Self-motivated team player who can produce results independently
• Excellent organization, prioritization and time management skills
• Ability to meet deadlines and work in a fast-paced environment
• Ability to solve problems and think creatively
• Excellent written communication skills
• Ability to successfully multi-task across many accounts
• Accuracy, thoroughness, and strong attention to detail
• Advanced knowledge of MS Office suite of products

Nice To Haves

• Knowledge/use of SQL, PowerBI, Prezi encouraged, but not required

Responsibilities

• Liaison between the customer and Paragon Asset Recovery
• Point of contact for customer inquiries and requests
• Generate management reports
• Address requests from internal departments
• Perform work on customer engagements to ensure their successful completion
• Deliver on what has been promised to the customer
• Meet customer needs to ensure customer satisfaction
• Perform periodic analysis of the customers or engagements to identify issues, solve problems, and recommend solutions
• Identify opportunities for efficiencies or enhancements
• Perform special projects as assigned by account leaders or others within the organization
• Maintain flexibility with job assignment with ability to assist in other departments as needed
• Perform other duties as assigned

Benefits

• Comprehensive Medical, Dental, Vision, and Supplemental insurance with minimal out-of-pocket employee premiums
• 18 days of PTO from year one
• 9 paid holidays
• 401(k) plan with a competitive company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level